Shipping policy

SHIPPING POLICY
St.Moritz

1. DELIVERY AREAS

St.Moritz delivers to the following destinations:
• All European Union member countries
• United Kingdom
• Switzerland
• Norway
• United States
• Canada
• Other countries upon consultation

2. SHIPPING OPTIONS

We offer the following delivery options:

A) Standard Delivery
• Timing: 3-7 business days for domestic deliveries / 7-14 business days for international
• Cost: calculated based on weight, size, and destination

B) Express Delivery
• Timing: 1-2 business days for domestic deliveries / 3-5 business days for international
• Cost: calculated based on weight, size, and destination

3. SHIPPING PARTNERS

We work with the following logistics partners:
• DHL
• UPS
• FedEx
• Local couriers (depending on the destination country)

4. ORDER TRACKING

All shipped orders receive a tracking code that will be sent to your email. You can track the delivery status through:
• The customer area on our website
• The courier's website
• Contacting our customer service

5. ADDITIONAL COSTS

The following additional costs may apply:
• Import and customs duties (for international deliveries)
• Local taxes (depending on the destination country)
• Surcharge for remote or hard-to-access addresses

These costs are not included in the shipping fee and are the customer's responsibility.

6. DELIVERY TIMES

Delivery times are estimated and may vary due to:
• Product availability
• Payment processing
• Security checks
• Weather conditions
• Customs inspections (for international deliveries)
• Other external factors

7. DELIVERY DELAYS

In case of significant delay:
• We will send email updates regarding the order status
• You can contact our customer service
• We may offer compensation depending on the nature and duration of the delay

8. FAILED DELIVERIES

If delivery cannot be completed:
• The courier will leave a notice with instructions
• The package may be redirected to a pickup point
• After unsuccessful attempts, the package may be returned to our company

9. DAMAGE DURING TRANSPORT

If the product arrives damaged:
• Document the damage upon receipt, if possible
• Contact us within 48 hours with photos of the product and packaging
• We will arrange replacement or refund as needed

10. CONTACT

For questions related to deliveries, contact us:

St.Moritz
Email: help@stmoritzofficial.com